Availity’s customers gain a more robust, full-service digital revenue cycle solution, including RevSpring’s billing engagement and merchant services
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Nashville, TN and Jacksonville, FL (March 04, 2025)—RevSpring, the leading provider of healthcare engagement and payment solutions, and Availity, the nation’s largest payer, provider and partner network, today announced a significant expansion of their long-time partnership. RevSpring’s market leading PersonaPay™ patient payments portal and merchant services are now integrated with Availity Essentials Pro™ revenue cycle management solution. Availity customers gain streamlined access to a more robust, full-service solution to drive increased payments, faster and more efficient patient payments and processing, and, ultimately, higher return on investment.
PersonaPay facilitates built-in intelligence to empower patients to pay precisely what they can, when they should from anywhere. It automatically personalizes payment options, such as pay in full, payment plans, financial assistance or patient financing to fit each patient’s individual need and ability to pay. Once a payment is made, RevSpring’s Merchant Services then seamlessly processes and creates reconciliation reporting that cuts manual reconciliation in half and eliminates the need for multiple vendors to process any payments from a RevSpring payment solution.
“RevSpring and Availity have successfully partnered to deliver value to providers and their patients for more than a decade. Integrating our respective proven technology solutions is a logical next step, ensuring Availity customers remain on the leading edge of revenue cycle management while delighting patients with payment options that fit their individual preferences and situations,” said RevSpring CEO Scott MacKenzie.
“This integration is a game changer for our customers because it enhances our current platform and the full revenue cycle solution we offer,” said Availity CEO Russ Thomas. “The expanded functionality gained with PersonaPay means our Availity Essentials Pro customers can meet patients where they are, while increasing the ease and convenience of making payments. We know from our long experience working with RevSpring that our customers will receive excellent support as they use the RevSpring payment solution going forward.”
Availity Essentials Pro serves over 3.4 million providers across hospitals, health systems, and group practices. The solution addresses critical healthcare revenue cycle pain points with features like pre-service denial management, post-service claims management, and streamlined vendor interactions. It offers advanced tools for claim edits, AI-enabled predictive editing, and remittance solutions, enhancing data quality and reducing errors. The platform also provides real-time eligibility verification, patient engagement tools, and robust analytics for informed decision-making.
Healthcare payments are more convenient and cost-effective with RevSpring’s industry leading billing and engagement technology solutions—including accepting modern payment methods like Apple Pay® and Google Pay.™ — as well as automated inbound payments using Interactive Voice Response (IVR) and Text-to-Pay, which allows patients to pay anywhere from their phone with just a few clicks. Customer service and front-line staff are also empowered to securely take Deviceless Payments over the phone and in person alleviating the need for direct access to private patient credit card or banking information.
Availity empowers payers and providers to deliver transformative, patient-centered healthcare experiences by enabling the seamless exchange of clinical, administrative and financial information within established workflows. As the nation’s largest real-time health information network, Availity provides mission-critical connectivity and develops intelligent, automated and interoperable solutions that foster collaboration and deliver shared value across the healthcare ecosystem through omni-channel connectivity. Availity’s robust, cloud-first technology platform maximizes efficiency, security and resiliency through responsible use of AI, data-driven insights, extensive partnerships and a diversified product portfolio. With connections to more than 95% of payers, more than 3 million providers and more than 2,000 trading partners, Availity is setting the standards for the future of disciplined healthcare innovation. For more information, including an online demonstration, please visit www.availity.com or call 1.800.AVAILITY (282.4548). Follow us on LinkedIn.
RevSpring leads the market in healthcare engagement and payment solutions that inspire patients to participate in and pay for their healthcare. The company has built the industry’s most comprehensive and impactful patient engagement suite, spanning the clinical, operational and payment experience. RevSpring’s OmniChannel communications and payment solutions are backed by behavior analysis, propensity-to-pay scoring, contextual messaging, and user experience best practices. Using proprietary data analytics to tailor the engagement from preservice to post-service, RevSpring improves the patient experience and outcomes for providers, members and patients. To learn more, visit revspringinc.com/healthcare.
Contact:
Kristen Jacobsen
763.923.5280
[email protected]
Kellie Kennedy
The Harbinger Group
312.933.4903
[email protected]
Matt Schlossberg
Director of Public Relations, Availity
630-935-9136