Change how you approach front-desk patient collections
When is the last time patients left your practice without paying? Or asked if they could be billed for the co-pay? Probably more often than you would like. For a long time and for a variety of complex reasons, healthcare providers have accepted non-payment from patients, choosing instead to write off a lot of bad debt. But this is no longer sustainable.
If your practice isn’t collecting at the point of service, you need to understand why. Is your staff comfortable asking for payment? Do all your employees understand how important it is? You might also find that in a hectic front-desk environment with many manual processes, employees don’t have access to the information they need when they need it, which affects their ability to process payment.
Identifying the issues that are making it difficult to collect from patients is the first step in developing a comprehensive plan to address it. The next step is to identify tools and partners to move your plan forward. With over 500,000 providers accessing our network daily, we know how to help physician practices dramatically improve patient collections.