Responsible AI: Our Commitment to Health Plans and Providers

Your goals to deliver exceptional patient experiences, streamline administrative processes, and minimize healthcare costs start with Availity. We can help health plans and providers breakthrough traditional automation barriers and burdensome manual workflows by leveraging the power of Artificial Intelligence (AI). And we’re doing it in a responsible way.

Secure, Unbiased, and Transparent: Our Responsible AI Healthcare Framework

Navigating the complexities of AI in healthcare demands a steadfast commitment to safety, fairness, and transparency. Availity’s Responsible AI Principles are designed with your needs and outcomes at the forefront:

• Safety first: Availity continues to apply strong safety and security practices to reduce risks of harm to clients, users, and other individuals served, building resilience into its AI systems, and establishing proper safeguards to decrease the potential for inappropriate influences.
• Avoid creating or reinforcing unfair bias: To minimize any known biases in data, Availity strives to design AI systems with fair and equitable objectives and is committed to monitoring the outputs accordingly.
• Honor privacy and confidentiality of Availity clients and patients: In addition to adherence to HIPAA Security and Privacy Rule policies, Availity will respect data use rights agreements, adopt architectures with privacy safeguards, and provide appropriate transparency and control over the use of data.
• Lead with accountability, transparency, and observability: Availity is committed to transparency in the AI development process and observability of AI system outputs. Availity will endeavor to document what data was used in developing the system and the metrics by which the AI was evaluated (model provenance), explain how the data was used to produce the systems’ recommendations (model observability), and continuously assess the AI for proper functioning within the context and use case for which it was designed (model monitoring).
• Research, learn and iterate: To ensure scientific rigor and integrity, Availity will continuously improve its solutions, applying a systematic risk management approach through monitoring and analyzing AI system behavior throughout its lifecycle, including gathering feedback from end-users, applying human-in-the-loop audits, and adjusting or retraining systems to ensure fairness, context appropriateness, and security.

Our Pledge to Healthcare’s Future

We believe that AI will revolutionize healthcare delivery. With AI, there’s a newer, better way to do things—but the foundation of any transformative technology is trust. Ensuring the security, reliability, and safety of our AI solutions is paramount in earning your trust. We’re committed to driving innovation responsibly, guided by a culture that values accountability, transparency, and collaboration. By working closely with our clients, industry stakeholders, and regulators we ensure that our intelligent tools are developed and deployed in ways that truly benefit everyone involved.

Let Availity’s Responsible AI Principles be your assurance that, together, we can strive to make healthcare better for everyone—through technology that cares as much about the well-being of your members and patients as you do. Let’s embrace the future of healthcare together, with AI that’s responsible, effective, and aligned with your goals.

Start Your AI Journey Here

• For information about our ethical AI healthcare practices and solutions, visit our Trusted AI with Availity webpage.
• Just getting your arms around the concept of AI technologies? Let Availity help you get back to basics with our AI education resources.
• Ready to jump into the thick of it? Learn more about Availity AuthAI for health plans and Predictive Editing with Availity Essentials Pro for providers.

About the Author

Russ Thomas is the Chief Executive Officer of Availity. Under his leadership, Availity has become the nation’s premier health information network. Availity’s diversified portfolio of provider and health plan workflow solutions is leveraged by more than 3 million providers, 2000 health plans, and 1000 technology partners nationwide, to facilitate over 13 billion healthcare transactions annually. 

Russ is actively involved in industry and philanthropic organizations. He serves as a board member for the Florida Chamber of Commerce, where he chairs the Healthcare Policy Council, Jacksonville University, and Iodine Software. A licensed commercial pilot, he served on the Jacksonville Aviation Authority from 2015 to 2022.