Q&A with Robert Laumeyer – Part 3

In the rapidly evolving landscape of artificial intelligence (AI), healthcare is one area where its potential and ethical implications are being intensely debated. In this final segment of our three-part Q&A series with Robert Laumeyer, CTO, Technology Advisor at Availity, we explore the considerations surrounding AI in healthcare, drawing on the unique insights Robert has gained over the years as a technology entrepreneur and software inventor. The conversation sheds light on the need for a human-centered approach to leveraging AI in healthcare, the importance of checks and balances, and why AI should be viewed as an important tool rather than a magic solution. (Want to learn more? Read part one and part two.)

Q: What makes healthcare a challenging field for implementing AI, and why is it important to discuss responsible usage?

A: Healthcare is much more complicated than any other industry I’ve ever worked in because it presents distinctive challenges. It doesn’t simply involve math or physics, but human lives with a plethora of unique personal variables. Healthcare data can be highly unique and incomplete; it’s an imperfect process. That is why implementing AI policies and principles are so important in healthcare because it’s not just about data; it’s about real people.

As a result, the human aspect, from patients to practitioners, should always be at the forefront of discussions surrounding AI in healthcare. With the proper safeguards and oversight, AI can improve healthcare. But we must be vigilant and remember that every patient is a unique individual rather than just a simple data point. This human-centric approach is vital in ensuring that AI is used responsibly in healthcare.

Q: How can AI be harnessed to address the inefficiencies and inequalities in the healthcare system?

A: The healthcare system is flawed inefficient information flow and sometimes a lack of accuracy. AI has the potential to empower healthcare professionals to tackle these problems and make healthcare more effective and equitable for patients. That’s really powerful. For example, by using AI to determine who needs a particular treatment based on objective criteria, we can make equitable decisions about what healthcare services are received, especially when resources are limited.

Q: What role do checks and balances, like prior authorizations, play in ensuring responsible AI implementation in healthcare?

A: Again, there are inefficiencies and inequalities that AI could help address, but we have to be extremely careful. We need checks and balances to prevent misuse and ensure the right treatments go to the right people. Prior authorizations are a great example of one of the essential checks and balances in the healthcare system.

Prior authorizations are one of the primary methods that help objectively determine the necessity of treatments based on specific criteria. Patients who meet the criteria set in the rules should be eligible for the appropriate care. These checks and balances are crucial to prevent abuse and ensure that healthcare resources are provided to those who need them most.

Q: How would you address the fear and uncertainty surrounding AI’s impact?

A: AI is a powerful tool, but it is not a panacea. As the technology continues to evolve, it is imperative that we maintain a balanced perspective to ensure it benefits humanity without causing harm. While it has the potential to solve complex problems, it should not overshadow the importance of other tools. It should simply be viewed as one of many incredible tools available to healthcare professionals.

Throughout history, technological advancements like the wheel have always brought change. AI, like other innovations, is not going to solve every problem, but it is a tool that we can use to enhance our capabilities and drive progress. The key is using AI for the right reasons. We can mitigate fears and uncertainties through responsible implementation, education, and preparation.

Start Your AI Journey Here

• For information about our ethical AI healthcare practices and solutions, visit our Trusted AI with Availity webpage.
• Just getting your arms around the concept of AI technologies? Let Availity help you get back to basics with our AI education resources.
• Ready to jump into the thick of it? Learn more about Availity AuthAI for health plans and Predictive Editing with Availity Essentials Pro for providers.