Senior Leadership

Senior Leadership

Meet the Availity senior leadership team

Russ Thomas - Availity Chief Executive Officer

Russ Thomas

Chief Executive Officer

Russ Thomas is the Chief Executive Officer of Availity. His vision helped to diversify Availity’s solutions and grow its customer base, creating the foundation for the expansive Availity network that exists today. Combined, the enterprise now delivers healthcare business solutions to a growing network that connects more than 1,000,000 physicians and allied care providers, 2,700 hospitals, and more than 600 technology partners with health plans nationwide. Under Thomas’s leadership, Availity is leading the charge in provider engagement and empowering health care professionals to improve results.

Before joining Availity, Thomas was CEO of Gold Standard, a drug information database and clinical knowledge solution. Thomas grew the company from a small start-up to a multi-sector leader in the healthcare market before selling the business to Reed Elsevier in 2006. He remained with Reed Elsevier as a senior executive in their clinical information business until 2008. Thomas also serves on the Board of Directors of Connecture, Inc., (CNXR), a technology company that develops information systems to support purchasing insurance online.

Thomas is active in many industry and philanthropic organizations. He serves on the Board of Directors for eHealth Initiative, a Washington, D.C.-based non-profit organization that seeks to drive improvements in the quality, safety, and efficiency of healthcare through information technology. In 2015, he served as Chair of the United Way Northeast Florida Annual Campaign. Through the United Way, Availity developed a partnership with Ribault Middle School in the “Achievers for Life” dropout prevention program. He is a member of the Board of Trustees for Jacksonville University and was a founding board member and past chairman of Hillsborough Kids, Inc., which provides oversight and resources for more than 4,000 disadvantaged children in Hillsborough County, Florida. A licensed commercial pilot, Thomas was appointed to the Jacksonville Aviation Authority board of directors in 2015.

Thomas earned his Bachelor of Arts degree from Virginia Tech and his Juris Doctorate from the University of Virginia. He lives in Ponte Vedra, Florida with his wife Claudia and their two children. He is an avid cyclist.

Jeff Chester - Availity Senior Vice President and Chief Revenue Officer

Jeff Chester

Senior Vice President and Chief Revenue Officer

Jeff Chester is Senior Vice President and Chief Revenue Officer for Availity and has responsibility for leadership and direction of the Availity sales organization.

Prior to joining Availity in 2010, Jeff served as Vice President and General Manager of Sales for GE Healthcare IT Clinical Business Solutions, a $1.4 billion division of General Electric.

Jeff began his healthcare career in 1993 with WebMD, where he was part of the original management team that merged WebMD with Healtheon, ENVOY and Medical Manager. He went on to serve as Vice President of Business Development at Next Ventures LLC, a venture capital accelerator for upstart health care technology companies.

Additionally, he has served as Vice President of Strategic Account Development for Groupcast, a division of IDX Systems Corporation. In 2002, Jeff joined IDX Systems Corporation as the Regional Sales Director for IDX Groupcast and was promoted to Groupcast’s Vice President of Strategic Account Development in 2005. He was then assigned to lead the IDX/GE integration for sales, which led to his role as a Vice President and General Manager of Sales at GE Healthcare IT Clinical Business Solutions.

Jeff earned his bachelor’s degree in economics from Florida State University.

Damien Creavin

Chief Technology Officer

Damien Creavin is Chief Technology Officer for Availity, overseeing technology strategy and operations, platform development, and information security.

Damien joined Availity in 2018 and brings more than 20 years of diverse IT leadership experience in healthcare, media, and electronics. Most recently as Senior Vice President, CIO, and CTO of healthcare analytics company Cotiviti, Damien was responsible for IT strategy, architecture, technology operations, and product engineering, and was a key part of the leadership team that successfully executed Cotiviti’s 2016 IPO.

His career has also included the role of Senior Vice President, CIO, and CTO of the healthcare company Emdeon (now Change Healthcare), where he focused on technology strategy, enterprise transaction processing platforms, and business management platforms.

As Senior Vice President and CIO of the media company Primedia, Damien led the integration of traditional and digital content and the development of search and e-commerce solutions. During his time as CTO of Time Inc., a division of Time Warner, one of the world’s largest media companies, Damien drove the adoption of internet content creation and delivery, digital asset management, and e-commerce.

Damien holds an MBA in General Management from the NYU Stern School of Business, and Bachelor’s degrees in Systems Engineering and Mathematics from Trinity College Dublin. He enjoys literature, theater, and music, as well as riding his Pinarello Dogma F10, and will be relocating to Jacksonville with his wife Susan and their two children.

Nate Eastman

Chief Financial Officer

Nate Eastman is Chief Financial Officer (CFO) managing all aspects of the company’s finance and accounting operations.

Eastman joined Availity in 2014 and brings more than 16 years of financial leadership, and has a history of excellence as a strategic business partner in high growth, complex business environments.

Prior to joining Availity, Eastman was CFO of Maryland-based healthcare analytics firm Inovalon, where he was central to strategic planning and decision making in the financial, treasury, and banking functions, in addition to providing executive leadership for budgeting, forecasting, financial reporting and tax matters. Prior to that, he led the client audit function at Express Scripts and served as a director in the mergers and acquisitions practice at PricewaterhouseCoopers.

Eastman, a Certified Public Accountant, earned a Master of Business Administration in finance and marketing from the Kellogg Graduate School of Management at Northwestern University, after having completed his undergraduate degree in accounting at St. Norbert College.

He is based in Jacksonville, Fla.

Scott Herbst - Availity Senior Vice President and General Manager of Provider Solutions

Scott Herbst

Senior Vice President and General Manager of Provider Solutions

Scott Herbst is Senior Vice President and General Manager of Provider Solutions, leading Availity’s provider services groups and the partnership/vendor programs. Additionally, he was responsible for leading much of the integration between RealMed and Availity.

Scott joined RealMed in 1999 and held various leadership roles at RealMed, including General Counsel and Senior Vice President of Sales and Support.

Prior to joining RealMed, Scott was employed by The CIT Group Inc. and its predecessor, Newcourt Credit Group Inc. as the Chief Counsel of the Specialty Finance and Strategic Development units. While at Newcourt, he had the primary responsibility of drafting and negotiating the company’s major vendor partnership agreements with the company’s largest customers. He also was responsible for developing Newcourt’s programs related to financing of software, insurance compliance, and corporate governance and licensing activities.

Scott also has been an attorney practicing in the merger and acquisition area with Indianapolis-based Sommer & Barnard PC, and Lord Bissell and Brook in Chicago.

He earned his bachelor’s degree in finance from Indiana University, and his Juris Doctorate, magna cum laude, from Indiana University School of Law, where he was a member of the Indiana University Law Journal.

Justin Hesterlee - Availity Vice President of Financial Planning and Analysis

Justin Hesterlee

Vice President of Financial Planning and Analysis

Justin Hesterlee is Vice President of Financial Planning and Analysis for Availity, where he manages the company’s financial strategy, including financial planning, budgeting, reporting, and decision support analysis.

Justin joined Availity in 2015 after serving as Senior Director of Strategic Planning and Capital for Southeastern Grocers. In this role, he was responsible for managing the corporate strategic planning process and overseeing execution activities, which involved several merger and acquisitions, as well as a large rebranding initiative. He also served as the company’s Director of Financial Planning and Analysis for Merchandising & Marketing.

Prior to Southeastern Grocers, Justin began his career in the business operations division of AB InBev (previously Anheuser-Busch). During his eight-year tenure, he assumed roles with increasing responsibility up through his last position as senior plant controller of their Jacksonville, FL brewery.

Justin received his bachelor’s degree in finance from Indiana University and an M.B.A. from the University of Florida. He lives in Jacksonville and participates in several charities, including HabiJax, a local chapter of Habitat for Humanity; Big Brothers Big Sisters, where he serves as a volunteer mentor; and Life Rolls On, which hosts surf and skate events for wheelchair athletes.

Jack Hunt - Availity Vice President of Gateway Platform

Jack Hunt

Vice President of Gateway Platform

Jack Hunt is Vice President of Gateway Platform where he manages architecture, information management, enterprise development, project management, and quality assurance teams.

Jack is responsible for ensuring the Availity gateway meets emerging customer needs, while leveraging economies of scale to reduce costs and accelerate growth. He is also responsible for setting and maintaining the vision for Availity’s strategic architecture, and ensuring adherence to the principles of agile software development methods.

Prior to joining Availity in 2011, Jack owned and operated J. Hunt & Associates, a niche information technology professional services firm.

Before starting J. Hunt & Associates in 2004, he managed infrastructure and software development services for Schwab SoundView Capital Markets. He was the chief technology officer at SoundView Technology Group prior to its acquisition by Charles Schwab & Co. In addition, Jack has held technology management positions supporting the capital markets divisions at Merrill Lynch and SG Cowen.

Jack is an avid community volunteer and takes a leadership role in Availity’s outreach efforts. He is a member of the United Way of Northeast Florida Campaign Advisory Council and also serves as an Achievers for Life mentor at Ribault Middle School in Jacksonville, Fla.

He is a graduate of Stevens Institute of Technology, where he received a bachelor of engineering degree.

Paul Joiner - Availity Chief Product Officer

Paul Joiner

Senior Vice President and General Manager, Health Plan Business

Paul Joiner is Senior Vice President and General Manager, Health Plan. A member of the executive team, Paul manages all aspects of the health plan line of business P&L, product portfolio, product development, call center operations, and account/alliance management. Paul also served for two years as Availity's Chief Product Officer.

Prior to joining Availity, Paul was responsible for client engagement and business development activities across the customer life cycle as Vice President of Client Engagement with Xerox Midas +. He brings a diverse background and deep market knowledge to the executive leadership team with areas of expertise in healthcare capital finance, market planning, information technology, and revenue cycle management.

Previously, Paul was Vice President of Corporate Development and Health Plan Services for Passport Health Communications, Inc. where he led strategy, mergers and acquisitions, new product initiatives, and payer services during the five-year period where Passport Health saw revenue growth double. Additionally, Paul was Senior Associate with Jefferies & Company, Inc., where he conducted equity research on health care information technology companies. Early in his career, Paul was Vice President of Origination and Senior Underwriting Analyst for Pine Creek Healthcare Capital, LLC. Paul also served as senior project manager for Healthcare Management Directions Inc.

Paul holds a Masters of Accountancy from Belmont University and a Bachelors of Accountancy from the University of Mississippi.

Karen Lindgren - Availity Senior Vice President of Legal & Regulatory Affairs and General Counsel

Karin Lindgren

Senior Vice President of Legal and Regulatory Affairs and General Counsel

Karin Lindgren is Senior Vice President of Legal & Regulatory Affairs and General Counsel for Availity. In addition to overseeing legal, audit, and regulatory functions, she serves as chief compliance officer and corporate secretary.

Prior to joining Availity in 2013, Karin was General Counsel for the Reed Group Ltd., a Boulder, Colo.-based cloud computing software and informatics services company. She has also previously served as a law firm partner at two firms, and as general counsel and chief compliance officer for the University HealthSystem Consortium, an alliance of academic medical centers.

A seasoned health care technology lawyer, Karin founded Lindgren Law Group LLC in 2001 and continues to serve as managing partner. Today, her practice focuses primarily on counseling emerging technology companies, investors and health care clients in cloud computing, health information exchange, informatics, electronic medical records and analytics.

Karin teaches in the graduate programs in medical informatics at Northwestern University and the University of Colorado. She is a frequent national speaker and published author on medical-legal issues, with multiple writing awards to her credit.

Karin earned a Juris Doctorate from Southwestern University School of Law and a bachelor’s degree in biology from Ursinus College. She is licensed to practice law in California, Colorado, Florida, Illinois and Pennsylvania.

Molly Miles - Availity Vice President Marketing

Molly Miles

Vice President, Marketing

Molly Miles is Availity’s Vice President of Marketing, where she is responsible for the strategic direction of the company’s marketing department, which includes marketing research and corporate communications, and the Availity Learning Center. She joined Availity in April, 2015.

A seasoned marketing professional with a passion for digital and content marketing, Molly has been leading high-performing marketing teams for more than 17 years. Her first leadership role was with McKesson as a marketing communications manager, where she drove significant revenue gains for two market-leading services. After 10 years in McKesson’s pharmaceutical division, she transitioned to its technology division, serving as executive director of marketing for the Business Performance Services business unit. In this role, she established a new marketing strategy that included a new website, a new social media strategy, and an innovative brand awareness campaign. She left McKesson to join Wellcentive as vice president of marketing and oversaw the creation of a new value proposition, marketing plan, and visual identity for this fast-growing startup in the population health space.

Molly earned her B.A. in English from the University of Missouri-Columbia and has a certification in Voice of the Customer Studies in Business Markets from Penn State Smeal College of Business.

A native of St. Louis, Missouri, Molly now lives in Ponte Vedra, Florida with her husband and children.

Mary Anne Orenchuk - Availity Vice President of Platform Solutions and Health Plan Operations

Mary Anne Orenchuk

Vice President of User Experience & Platform Solutions

Mary Anne Orenchuk is Vice President of User Experience & Platform Solutions, leading a team that includes the provider engagement portal and supporting product solutions and designs. With a focus on user experience, Mary Anne helps health plans and providers collaborate and problem solve in real-time through intelligent workflows and messaging.

She brings to Availity more than 20 years’ experience in information technology, product and operations in both health care and the financial services industries. Mary Anne was a leader of the initial team that launched Availity in 2001 with Florida Blue and Humana. She has been instrumental in growing the product, the operations and client and alliance relationships, including extending Availity’s relationship with Health Care Service Corporation, Anthem Inc, and Blue Cross and Blue Shield of Minnesota.

Prior to joining Availity, she was an Information Technology leader at Florida Blue. She also served in multiple product and technology leadership roles delivering office automation in retail banking at Bank of America. As Vice President in Bank of America’s Information Management division, she led and consulted on organization-wide process engineering improvements and total quality management efforts.

Mary Anne holds a bachelor’s degree in business administration from the University of Florida.

Chris Harber - Vice President of Health Plant Operations

Chris Harber

Vice President of Health Plan Operations 

Chris Harber is the Vice President of Health Plan Operations at Availity, where he oversees the risk and quality product portfolio, clinical strategy, and daily operations for the health plan line of business.

Before joining Availity, Chris was COO at TriZetto Provider Solutions, responsible for payer and provider account management, business intelligence, sales operations, technical support, enrollment, and channel partner management. Chris was part of the executive team that was instrumental in Cognizant’s acquisition of TriZetto. He brings a diverse background to the senior leadership team with areas of expertise in operational execution, strategic planning, information technology, and revenue cycle management.

Previously, Chris was a consultant at FTI Consulting’s Corporate Finance and Technology practices where he advised companies on complex restructurings, transaction advisory, and data analytics.

Chris received his bachelor’s degree in finance from the University of Kansas.

Susan Reece - Availity Senior Vice President of Human Resources

Susan Reece

Senior Vice President of Human Resources

Susan Reece is Senior Vice President of Human Resources. She oversees Availity’s organization and leadership development, talent acquisition, employee relations and total rewards programs.

Susan brings to Availity more than 14 years of distinctive executive experience in human resources and corporate consulting, with specialized experience in performance coaching, organizational effectiveness and corporate strategic planning.

Prior to joining Availity, Susan was Senior Vice President of Human Resources at Streamlite Inc., an Atlanta-based privately held distribution company. While there, she created an integrated human capital strategy, designed incentives to align with strategy, and facilitated strategic planning. Prior to that, she was Founder and CEO of Dalton Spencer Consulting Inc. in Duluth, Ga., where she advised senior executives on leadership enhancement, organization effectiveness and business strategy development. Susan has also held executive roles at Unisource Worldwide Inc. and Leupold & Stevens Inc.

She created and co-hosted the radio show, “Simple, Not Easy: Intentional Impact in a Chaotic World.” Susan is a member of the University of North Florida Dean’s Council, the United Way’s Volunteer & Community Engagement Committee and is chair of the Jacksonville Executive Human Resources Coalition.

Susan is a licensed industrial and organizational psychologist and earned her Ph.D. from the University of Georgia.