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Privacy Policy
 

Availity Privacy Policy

 

Availity Privacy Policy

Last Updated: April 25, 2024

This privacy policy (the “Privacy Policy”) describes how Availity, L.L.C. and all of its subsidiaries (“Availity,” “we,” “our,” or “us”) may collect, use, and share your information and your rights with respect thereto. This Privacy Policy only applies to the information gathered from or about you through your use of availity.com (“Availity Main Site”) and any other Availity websites or service tools that specifically links to this Privacy Policy, including information collected from your registration for or use of products and services that may be available through our Site (“B2B Sites” and, together with the Availity Main Site are hereinafter the “Sites”).

By using our Sites, you are agreeing to the terms of this Privacy Policy. Please carefully review this Privacy Policy and the Terms of Use before you use our Sites, as your use of any of our Sites is subject to these information collection and use practices.

Services and products available through the B2B Sites are subject to explicit terms and conditions in underlying agreements and this Privacy Policy does not supersede or replace those agreements.

Type of Information Collected

Personal Information: For all Sites, any information that can be linked to you or used to identify you including, but not limited to:

Employment Information: any information that can be linked to you or used to identify you while applying for, obtaining, or terminating employment with Availity. Workday is the third party vendor that is utilized for this purpose, for more information see the Workday Privacy Statement.

Organization Specific Information: For B2B Sites, “Business Information” means any information that can be linked to your organization or used to verify an individual user’s business relationship with an organization including, but not limited to:

Authentication Specific Information: For B2B Sites, “Authentication Information” means any information that is collected in the process of verifying a user’s identity and such user’s access to products and services available in the B2B Sites.

Other Data: Availity, or third party partners, may also collect “Other Data” that doesn’t directly identify you. To the extent that the Other Data does specifically identify you, we will treat it as personal information and protect it as such.

Other Data includes, but is not limited to:

How We Collect Information

B2B Sites

User and Organization Verification: in certain B2B Sites, the information collected throughout registration processes is used to validate a user’s identity, confirm existence of an organization, and validity of a business relationship between an organization and user(s). Availity may use non-US based resources employed by Availity and third party vendors to collect and/or verify information during this process. Additional Privacy Notices for our vendors are included here: LexisNexis Privacy Policy, ImageNet Privacy Policy.

Use of Cookies & Similar Technologies in all Sites

We may use Cookies to collect certain information related to your use of our Site, which may include Personal Information. “Cookies” are small data files that we send to your computer when you visit our Site that help us customize your visit to our Site based on your preferences. Cookies enable our Site to recognize you or your computer when you return to our Site. We may utilize third parties to send and manage Cookies. For more information, reference the Cookie Banner on Availity Main Site, or the Availity Cookies & Preferences Guide.

In general, we use five different types of cookies:

Opting Out of Cookies & Similar Technologies

There are multiple ways to opt-out of cookies. However, blocking some cookie types may impact your experience of the Sites and the services we are able to offer.

Opt-Out of Sale, Sharing, and/or Targeted Advertising

How We Use and Disclose Your Personal Information

Except as described in this Privacy Policy, Availity does not sell, rent, or license your Personal Information. Availity will not disclose your Personal Information to unaffiliated third parties without your consent.

We may use and disclose your Personal Information for the following purposes unless prohibited by law:

Aggregated Data

We may aggregate and anonymize your Personal Information with other information that we have collected from other users so that you may no longer be able to be reasonably identified (“Aggregated Data”). By using our Site, you agree that we may use and disclose Aggregated Data for any purpose.

Individual Rights & Preferences

Individual Rights

Individuals can request to access, change, delete, restrict, or confirm the use of Personal Information that has previously been provided to us in any Site. To submit a request, follow the instructions in the Contact Us section below.

For your protection, we only fulfill requests for the Personal Information you have provided to us, that you identify in your request, and we may need to verify your identity before fulfilling certain requests. When permitted by law, we may charge an appropriate fee to cover the costs of responding to your request.

We will try to comply with your request as soon as reasonably practicable and consistent with applicable law. Please note that all individual rights may not be available under applicable law to all users of our services. To appeal our decision regarding your privacy request (to the extent these rights are provided to you by law), feel free to Contact Us.

If you would like to receive a copy of your Personal Information for purposes of transmitting it to another individual or entity, you must contact the source of the information.

Individual Preferences

At Availity, we respect your individual preferences, and we provide options to express how much you wish to share with us and when and how you hear from us.

Other Notices

External Sites and Services

The appearance of external links to third-party or partner websites (“External Sites”) on the Site are being provided as a convenience only. A link to the External Site does not constitute an endorsement of the products, services, or opinions of use and we bear no responsibility for the accuracy, legality, or content of the linked External Site beyond the initial link. We do not control (or review, approve, monitor, or endorse) the External Site, nor do we make any representations or warranties with respect to External Sites. You may be subject to the External Site’s privacy policy and other terms and conditions when you leave our Site. We are not responsible or liable to you or to any party for any content, including advertising and products/services, made available from External Sites.

Any access to External Sites is at your own risk. You acknowledge and agree that we will not liable, either directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such External Sites.

User Locations

Our Sites are intended to be used only by users located within the continental United States, Guam, Alaska, and Hawaii. We do not intentionally monitor, profile, target, or offer our products and services to citizens of, and located in, the European Union.

Children Under the Age of 13

Our Sites are intended for use by individuals over the age of 18, and we do not direct or target children under the age of 13 for the collection of information.

We may lawfully acquire PHI from minors under the age of 18 as dependents on their parent, guardian, or subscriber health insurance plans. The PHI has been lawfully procured and is transmitted as prescribed in the agreements between the parties of that transaction. If this information is gathered without our knowledge, we will immediately delete and remove this information once discovered pursuant to applicable law.

Updates to Privacy Policy

This Privacy Policy is reviewed annually, or more frequently as the need may arise. We may update or change this Privacy Policy at any time as we deem necessary to reflect changes in our business practices, laws, regulations, or the industry. When we make changes to this Privacy Policy, we include the date of the update at the beginning of this Policy. If, at any time, you disagree with the Privacy Policy, you should discontinue your use of our Sites.

Updating Communication Preferences: if you no longer wish to receive marketing-related emails you may opt-out by sending a request to us using one of the contact methods listed below in the Contact Us section below (email or mail). The following information is required from you to process your Communication Preferences request:

  1. Full name, aliases, or other names used
  2. Current address
  3. Telephone number and contact information so we may contact you if necessary
  4. Any additional identifying information that would help us verify your identity
  5. The type of request that you wish us to comply with (i.e., marketing opt-out)

Submitting a Privacy Rights Request: using one of the contact methods in the Contact Us section below, a request can be submitted to access, change, delete, restrict, or confirm the use of Personal Information that has previously been provided to us. The following information is required from you to process your Privacy Rights Request:

  1. Full name, aliases, or other names used
  2. Current address
  3. Telephone number and contact information so we may contact you if necessary
  4. Any additional identifying information that would help us verify your identity
  5. The type of request that you wish us to comply with (i.e., access, change, delete, restrict, or confirm use)
  6. The specific system of records, or a clear description of the record(s) including date range, subject matter, contacts, or persons involved, place records were created, applicable system of records, and other pertinent details. The description should be specific enough to help us locate the information you are seeking.
  7. The applicable Site
  8. A notarized statement or statement of perjury (see example Statement of Perjury below)
  9. Your signature
  10. Date of signature

Statement of Perjury: I declare under penalty of perjury under the laws of the United States of America that the foregoing is true and correct, and that I am the person named above and requesting access to my records, or records that I am entitled to request as the parent of a minor or the legal guardian of an incompetent, and I understand that any falsification of this statement is punishable under the provisions of 18 U.S.C. § 1001 by a fine, imprisonment of not more than five years, or both, and that requesting or obtaining any record(s) under false pretenses is punishable under the provisions of 5 U.S.C. § 552a(i)(3) by a fine of not more than $5,000.

Voluntary Disclosure

You may be asked to provide us with Personal Information when you contact us.

Contact Us

Questions or Feedback: If you have any questions about this Privacy Policy or our Site and its operations, please contact us at PrivacyOffice@availity.com or via mail at:

Availity, LLC
Compliance & Privacy Program
5555 Gate Parkway, Ste 110
Jacksonville, FL 32256

 
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