Availity News

Availity’s COVID-19 Provider Resource Center Consolidates Key Payer Information


4.22.2020 By Availity


New COVID-19 Provider Resource Center provides access to payer updates on patient eligibility, coding, authorizations and more


Jacksonville, Fla—April 22, 2020Availity, the nation’s largest real-time health information network, announced today that it has launched a COVID-19 Provider Resource Center that consolidates links to updates from more than 50 payers for information about patient eligibility, coding, claims processing, telehealth guidelines and more. The new COVID-19 Provider Resource Center connects providers directly to payer updates, while enabling better collaboration between providers and payers.


The COVID-19 Provider Resource Center includes the payers most accessed by providers on Availity’s health information network and will grow to include more payers throughout the pandemic as information becomes available.


Availity’s COVID-19 Provider Resource Center is accessible to all providers across the nation via the Availity Portal at no charge and requires only the completion of a quick and simple registration process. Availity RCM customers can also access this free resource and benefit from the links to payer updates. The information is conveniently incorporated into both the clearinghouse and revenue cycle workflows.


As the COVID-19 pandemic continues to present challenges to healthcare on all fronts, providers must navigate and manage daily changes to payer requirements and policies.  New regulations related to various forms of telehealth – as well as new Current Procedure Technology codes and modifiers for a variety of services from COVID-19 testing through diagnosis to treatment continue to be released for the provider community.


Because most providers contract with a dozen or more health plans, staff members responsible for patient registration and billing often must search individual payer websites for guidance on correctly submitting eligibility requests and clean claims.  This has become even more challenging as some payers waive authorization requirements and patient financial responsibility for testing and services related to COVID-19.


“The COVID-19 pandemic has confronted healthcare providers and plans with unprecedented levels of complexity, uncertainty and turmoil,” said Terry Goertz, Chief of Staff, Availity. “Providers’ financial and administrative staff members need a straightforward, well-organized resource that helps them access information for patients within existing workflows. Availity is proud to support the healthcare providers who are sacrificing so much to perform the essential work of caring for the patients and families affected by this ongoing pandemic.”


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