Availity Blog

Automated Prior Authorizations: Customer Support


9.08.2017 By Availity


Availity Access provides a glimpse into the people behind our products. It features commentary on challenges facing the healthcare industry and how Availity can help providers and health plans better share healthcare information.


What type of customer support should you expect from an automated authorization vendor? Given the nature of the transaction, the prior authorization process requires more than just technical expertise; it requires subject matter expertise. In this video, Mohammed Ahmed, Availity’s Vice President of Authorizations Sales Enablement, explains why a vendor’s customer support should be a key consideration when evaluating automated authorization solutions.    


You can find the rest of the authorizations vlog series here: Understanding the Three Key StepsData Exchange, and The Rules Engine.


Want to learn more about automated authorization solutions? Download our latest eBook, 9 Things to Consider when Evaluating an Automated Authorization Vendor.


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