Getting Started
To get started with Availity Essentials, choose the option that best describes your situation.
Healthcare Provider
I am part of a physician practice, mental health provider, specialist, or non-physician provider, and I need to exchange information with health plans (i.e. benefit requests, authorizations, remittances). Still have questions? Join us for a live webinar or explore more on our training site.
Caregiver or atypical provider
I offer personal care, adult day care, taxi-services, or home modifications, and I need to exchange information with health plans (i.e. benefit requests, authorizations, remittances). Join us for a live webinar or explore more on our training site.
Billing Service
I submit claims or other transactions on behalf of one or more providers or groups, and I need to exchange information with health plans (i.e. benefit requests, authorizations, remittances). Join us for a live webinar or explore more on our training site.
Health Plan or Managed Care Organization
I work for a Health Plan or MCO and would like to start doing business with Availity. My organization is a:
Contact your Availity Account Manager or Availity Organization Administrator to get a user account created. You do not need to register a new organization. To locate your Availity adminstrator:
On the Availity Essentials Homepage, under My Account Dashboard, click My Administrators.
Complete the Contact Us form.
Vendor
I am part of a software company looking to establish an EDI connection with Availity, or interested in becoming a trading partner with Availity. (Vendors include clearinghouse, EHR/EMR software, practice management systems (PMS), and similar services.)
My organization is a:
Developer
I’m interested in writing compelling healthcare applications with Availity APIs.
Features & Requirements
- Electronic transactions provides a secure platform where providers can submit ANSI, HIPAA, and HL7 transactions, as well as perform eligibility and benefit inquires, check claim status, and track remittance.
- Multi-payer portal ensures a consistent workflow for all participating health plans, which allows providers to have the same user experience.
- Standard payer content for transactions that are consistent across all health plans, as well as the opportunity to leverage Payer Spaces for branded, plan-specific content.
- Robust infrastructure allows health plans to capture, store, and access critical information without having to invest in significant technology major investments in their own storage technology.
- High speed internet connection
- Google Chrome, Microsoft Edge, or Firefox browsers (Availity supports the current version and the three previous versions)
- The ability to enable pop-up windows, allow JavaScript, and allow images to load automatically
- 1024 x 768 pixels or greater screen resolution
- Up-to-date antivirus software
- The latest version of Adobe® Reader, to view PDF forms
Current Customer Support
Are you a current Availity customer in need of Assistance?
Submit a Ticket
Log in to Availity Essentials to submit a support ticket below: If you are having issues logging in, please attempt self-service password reset or contact your administrator for assistance.
If you do not have an Availity Essentials user account (free portal), register using the options under Getting Started.
Call
If you have an Availity Essentials or Essential Plus account and cannot log in to submit a ticket, call for support.
1-800-282-4548
(Monday – Friday, 8am – 8pm EST)